This is what businesses receive after a real‑world audit.
| Category | Score | Notes |
|---|---|---|
| Compliance | A | Staff asked only the two ADA‑allowed questions. |
| Professionalism | B+ | Tone was respectful; add de‑escalation phrase training. |
| Consistency | B | Night shift less consistent than day shift. |
| Preparedness | B | Signage needs update; place seal at entrance. |
| Customer Experience | A‑ | Guest felt welcome; server followed through. |
We include strengths, opportunities, and prioritized next steps in every report.